Terms and Conditions

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Last Updated: 12/02/2025

Welcome to Roxana Figueroa Design. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, please discontinue use of our site.

Roxana Figueroa Design provides floral design services for weddings, events, and related occasions. All services are subject to availability, and pricing may vary based on season, flower choice, design complexity, and event demands.

• A non-refundable retainer may be required to secure your event date.
   
• Full payment deadlines will be outlined in your proposal or invoice.
   
• Payments are accepted through approved methods listed in our invoices.
   
• Late payments may affect service availability.

• Retainers are non-refundable, as they secure your date and cover initial planning.
   
• Cancellations made after a certain date (as stated in your contract) may still require partial or full payment of the remaining balance.
   
• Refunds are not provided for changes due to weather, venue restrictions, or client preference shifts after materials have been purchased.

Due to natural variations and seasonal availability, certain flowers or materials may be substituted with items of equal or greater value.
Roxana Figueroa Design reserves the right to make substitutions that preserve the overall look, quality, and integrity of your design.

Clients agree to:

• Provide accurate event information
   
• Communicate design changes in a timely manner
   
• Ensure venue access is coordinated
   
• Follow all payment schedules
   

Roxana Figueroa Design is not responsible for delays caused by inaccurate details or restricted venue access.

Delivery and setup fees vary by distance, complexity, and timing.
A breakdown fee may apply if the event requires late-night or next-day teardown.
Clients must confirm all delivery details (location, time, access instructions) in writing.

Roxana Figueroa Design may use photos of your florals for portfolio, website, and social media purposes unless you request otherwise in writing prior to your event.

By using our website, you agree not to:

• Copy or misuse content, images, or designs
   
• Attempt unauthorized access to website systems
   
• Use our website for fraudulent or harmful purposes
   

All content on this site is the intellectual property of Roxana Figueroa Design.

Roxana Figueroa Design is not liable for:

• Damages resulting from weather, venue conditions, or third-party vendors
   
• Delays caused by circumstances beyond our control (traffic, accidents, supply shortages, emergencies)
   
• Allergic reactions to flowers or materials
   

We will always make reasonable efforts to fulfill your event as planned.

Your use of this site is also governed by our Privacy Policy.
Please review it for more information on how your personal data is handled.

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised date.

For questions or concerns regarding these Terms & Conditions, please contact:

Roxana Figueroa Design
Email: roxanafigueroadesign@gmail.com
Website: www.roxanafigueroadesign.com